Refund policy
RETURNS
Please keep in mind that all items sold are second hand (vintage). This means that there may be damage/damage/stains on the item. These imperfections are always noted on the item's product page. If there is damage that makes the item unwearable when it arrives, please send an email to info@laurastappersvintage.com and we will gladly solve it together.
Returns are accepted within 14 days of the delivery date. Returns are at your own expense. We do not accept returns based on sizing. The dimensions are always stated in the description of the product. If that is not enough, you can of course always contact us (via Instagram or email) for more information about the size of the product.
Always send an email first if you want to send a return, the return address will also be provided by email. Mail: returns@laurastappersvintage.com
PAY ATTENTION: after registration of the return, it must be returned within 1 week. Have you sent the return? Keep the proof of shipment well!
RETURN CONDITIONS
We reserve the right to refuse a refund if the return does not meet the return conditions below. If the return is refused, we will return the order to you and charge these shipping costs.
- The shipping costs are for the buyer. The return shipment must be prepaid.
- The item must be returned in its original packaging with the original tags attached.
- Items must be in the same condition as when they were sent to you. The item must not be used or damaged.
- No returns will be accepted outside the 14-day return period.
Refunds will be refunded within 7 working days of receipt via the payment method used by you.
THESE RETURN TERMS DO NOT APPLY TO ITEMS SOLD BEFORE 13/07/2021 OR SOLD THROUGH ANY PLATFORM OTHER THAN LAURASTAPPERSVINTAGE.COM, SUCH AS INSTAGRAM OR THE IJ-HALLEN IN AMSTERDAM. ITEMS SOLD THROUGH A BIDDING ARE ALSO EXCLUDED FROM THESE RETURNS TERMS.
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EXCHANGE
Seen another nice item? Swapping is no problem! Send an email to returns@laurastappersvintage.com for more information.
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GUARANTEE
Since the items are all second hand, there is no there is a guarantee. Laura Stappers Vintage is not the manufacturer of the items, so the durability of the products cannot be guaranteed. Always take good care of your items, some are even older than 30 years! If you have any questions, you can always send a message via email (info@laurastappersvintage.com).
TIP:
If you have an article with fake leather or PVC, please handle it with care. Fake leather can rub against other items of clothing (such as bags) and sometimes break quickly as a result. Do not wear bags with chains on them and handle them with care, so that you can enjoy your item the longest.