RETURNS & MORE

RETURNS

Please keep in mind that all items sold are second hand (vintage). It therefore happens that there may be damage/damage/stains on the item. These imperfections are always noted on the item's product page. If there is any damage that makes the item unwearable when it arrives, please send an email to info@laurastappersvintage.com and we will be happy to resolve it together.

Returns are accepted within 14 days of the delivery date. Returns are at your own expense.

Always send an email first if you want to send a return. The return address will also be provided by email. Email: returns@laurastappersvintage.com

PLEASE NOTE: after registering the return, it must be returned within 1 week. Have you sent the return? Keep the shipping receipt safe!

Try to avoid unnecessary returns, it's better for the planet and your wallet. Doubts about the size? The dimensions of the products are always stated in the description of the product. If that is not enough, you can always contact us (via Instagram or email) for more information about the size of the product.


RETURN CONDITIONS

We reserve the right to refuse a refund if the return does not meet the return conditions below. If the return is refused, we will send the order back to you and charge you for shipping costs.

- The shipping costs are for the buyer. The return shipping must be paid in advance.

- The item must be returned in the original packaging with the original tags attached.

- Items must be in the same condition as when shipped to you. The item must not be used or damaged.

- No returns will be accepted outside the 14-day return period.
Refunds will be refunded within 7 working days of receipt via the payment method you used.

THESE RETURNS TERMS AND CONDITIONS DO NOT APPLY TO ITEMS SOLD BEFORE 13/07/2021 OR SOLD THROUGH ANY PLATFORM OTHER THAN LAURASTAPPERSVINTAGE.COM, SUCH AS INSTAGRAM OR DE IJ-HALLEN IN AMSTERDAM, FOR EXAMPLE. ITEMS SOLD BY BID ARE ALSO EXCLUDED FROM THESE RETURNS POLICIES.

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EXCHANGE

Seen another nice item? Exchange is no problem! Send an email to returns@laurastappersvintage.com for more information.

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GIFT CARDS

Gift vouchers/e-gift cards cannot be returned, exchanged or redeemed for cash.

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GUARANTEE

Since the items are all second hand, there is no warranty. Laura Stappers Vintage is not the manufacturer of the items, so the durability of the products cannot be guaranteed. Always take good care of your items, some are even older than 30 years! If you have any questions, you can always send a message via email (info@laurastappersvintage.com).

TIP:

If you have an item with faux leather or PVC, be especially careful with it. Fake leather can rub against other items of clothing (such as bags) and can sometimes break quickly. Do not carry bags with chains on them and handle them with care, so you can enjoy your item for the longest time.